Enterprise Content Management (ECM) is a means of organising, storing and managing an organisation’s process documents. It specifically includes the special challenges involved in using and preserving a company’s internal, often unstructured information, in all of its forms.
The driving force behind implementation of an ECM solution is simply to do business better.
The term Enterprise Content Management is not a single methodology or process, it is a dynamic combination of strategies, methods, and tools used throughout the life-cycle of the content. The aim is to capture, manage, store, preserve and deliver information to key players in the organisational processes of your business. A successful ECM incorporates an ongoing and evolving strategy for maximising how your content is to be used.
Most Enterprise Content Management solutions focus on business-to-employee (B2E) systems, but other solutions can provide intranet services between employees (E2E), enterprise portals for business-to-business (B2B), business-to-government (B2G), government-to-business (G2B), or other business relationships.
In practical terms, Enterprise Content Management systems eliminate dependence on unstructured information. ECMs manage information within the entire scope of an enterprise – whether that information is in the form of a paper document, an electronic file, a database print stream, or even an email. Enterprise Content Management Systems streamline your business processes, empowering your organisation to work more efficiently. As a by-product of this, customer service and productivity improve, and organisational risk is reduced.
ECMs not only reduce the time, cost and complexity of managing documents and content, they help to ensure compliance with organisational record retention policies and help to solidify your brand and position in the market through consistent information.
QikSolve’s Enterprise Content Management System is built from the bottom up
Unstructured data collection and collation
- Data is collated according to business-specific requirements. Metadata tags are attached to give the document structure in the organisation, in order to do improve accessibility and remove roadblocks for users.
Documents are captured digitally and uploaded
- Capture and storage of documents and records of all formats, including: forms, records, invoices, contracts, website content, correspondence, reports and so on. This can also include using electronic forms to make documents digital from the point of creation.
Documents are stored according to business requirements
- Electronic storage and workflows move content to the right location, and makes it easy for users to find what they need through flexible search and simple user-centric filters and configured views. Search functions can be made to identify documents by user, creation date, or phrases within metadata.
Document access made easy via the cloud
- Access and retrieve documents at the click of a button, on all your devices via web interface. All whilst maintaining your security and controls over your one of your most valuable assets – information. (See the QikSolve Document Management System for controlling your critical process documentation.)
Automation of document-driven processes
- Reduces the need for manual tasks, achieving greater results with fewer resources and ensuring control of the process is maintained. QikSolve ECM system is able to incorporate automatic document routing, alerts for involved staff and a centralised action dashboard.
Secure access, with cloud-based technology.
- Preserve and protect your data. Customisable to allow organisations to protect their information from unauthorised access or modification. Most intellectual property is lost to accidental leaks and inadvertent sharing not malicious actions. To protect against this we use data loss prevention (DLP) rules which stop any demarcated information leaving the business. With Information Rights Management (IRM) to control who can see a document and for how long, i.e. you can put a 24 hour time bomb on the document.