Service pathway
Quality process mapping, development and implementation
QikSolve helps teams turn informal or fragmented practice into clear, documented, controlled processes that are ready for implementation and continual improvement.
Start a conversationProcess clarity is the foundation of a reliable quality system
Technology cannot settle unclear process ownership or inconsistent operating expectations. This pathway starts by understanding how work is actually done, including the steps, decisions, records, and handoffs across the people involved. The resulting process model can then inform controlled documentation, implementation planning, and review.
Current-state process mapping
Capture real workflows, handoffs, decision points, and pain areas across teams.
Target-state design
Define controlled process steps, ownership, records, and review rhythm suited to operational reality.
Implementation readiness
Prepare procedures, supporting assets, and rollout sequencing for sustainable adoption.
A practical sequence
A practical sequence for process development
- 1
Define the process and its boundaries
Agree which workflow is in scope, where it starts and ends, and which adjacent processes or roles need to be considered.
- 2
Understand current practice
Capture the work as it is performed, including handoffs, decision points, records, and areas where practice differs.
- 3
Develop the target process
Set out the controlled steps, responsibilities, interfaces, records, and review points suited to the operating context.
- 4
Prepare implementation and review
Identify procedure and supporting-asset needs, rollout sequencing, and feedback checkpoints for ongoing refinement.
What this service can include
Process architecture and scope definition
Set boundaries for each process and clarify interfaces with adjacent quality and business workflows.
Role and responsibility design
Make accountabilities explicit so execution, review, and escalation are clear.
Procedure and work-instruction alignment
Ensure process design translates into usable controlled documentation.
Implementation and feedback loops
Introduce review checkpoints and refinement cycles based on practical operation.
Items to confirm for the agreed scope
Depending on the process and the implementation decision, the work may involve clarifying:
Process boundaries and interfaces
The start and end of the workflow, its triggers, and connections to adjacent processes.
Decision and exception handling
The decisions made during execution, information needed, and routes for handling exceptions.
Responsibilities and records
Who performs and reviews each step, and what records support completion and oversight.
Documentation and rollout sequence
Which procedures or supporting assets need alignment and how implementation and review can be sequenced.
Why teams choose this pathway
Reduce variation in execution
Consistent process design helps reduce rework, delays, and avoidable quality deviations.
Improve cross-team coordination
Explicit handoffs and ownership support smoother implementation and stronger accountability.
Create a better base for digital tools
A well-defined process is easier to configure in Microsoft 365 and quality platforms.
Next steps
Related pathways
- 01Quality systemsConnect process, ownership, records, review, and improvement in daily operation.
- 02Procedures and work instructionsSee how process design aligns with practical controlled documentation.
- 03ISO 9001Apply ISO 9001 principles as a practical context for process ownership and review.
- 04All servicesReturn to the full services overview.
Need to turn current practice into controlled process?
Bring the workflow or quality area you need to stabilise. We can help map, design, and implement a proportionate process model.
Contact QikSolve