Ibiqs is developed on a number of core principles.
Enable data-driven decision making based on real-time, accurate information.
Seamless fusion into your existing Microsoft environment and applications.
Your team can access the system from anywhere with an internet connection.
Single location for your essential data.
Control where you need it most – documents, records, and business critical security and access governance.
Ibiqs is simple and intuitive to use.
SharePoint is a Microsoft product, straight out the box it is a document management system, with some configuration it can be a great SharePoint quality management system for your company. Below are some modules available in the Ibiqs SharePoint quality management system, in addition to working as a CRM, Expense claim or leave application processes.
SharePoint is an out-of-the-box document management solution that is tightly integrated with your Microsoft Office suite e.g. Word, Excel, PowerPoint, etc. SharePoint can be quickly configured to provide different levels of control, and becomes an electronic document management system that houses and controls your business and quality documents. This can be hosted in a secure cloud environment, or on a server at your site.
One of the key continuous improvement tools is any QMS is an effective CAPA system. This prevents the recurrence of issues, or stops them occurring in the first place. Our CAPA management module manages your CAPA documentation, tracks issues and provides metrics on your CAPA process.
Change control is a critical quality process that helps you to manage changes to your systems and processes, efficiently and effectively. Our change control module allows you to manage the creation, approval and actions associated with changes to your systems and processes.
Included in the QikSolve online quality management system is an audit management module that provides you with tools and workflows to manage internal and supplier audits; from audit planning and scheduling, through to documentation of findings and audit reporting.
The deviation and non-conformance management module captures incidents and issues from anywhere. Issues such as process failures, exception events, adverse events or site incidents can be recorded. A detailed summary of what happened can be captured using a mobile-enabled form, along with important dimensional data to enable analytics and tracking. Workflows ensure the process is correctly allocated and consistent investigation actions are taken.
An efficient customer complaints handling process is a key part of any QMS, and is critical in regulated ISO or GMP industries - especially where patient safety is at risk. The customer complaint management module enables you to efficiently track and manage your customer complaints.
The SharePoint QMS platform is widely available, often for no additional cost
SharePoint is widely available in companies large and small. This means that most often, users arrive into a new (your) company with recent SharePoint experience. It's most often supplied with the suite of Microsoft Office products i.e. Office 365, so even if your company isn't actively using it, it's probably available for no additional cost aside from the set up and configuration.
Centralise your data
We've designed the Ibiqs online quality management system (QMS) so that it pulls in data from all your disparate sources - spreadsheets, databases, forms and checklists. It presents this data in customisable dashboards so that you can focus on your core business and continuous improvement.
Quickly searching online to find a specific document is much quicker than trying to find a paper document in a filing cabinet (or a room -size compactus). Processes such as quality audits will be quicker and run more smoothly...because no-one wants an auditor breathing down their neck while they desperately search for the document that’s been requested.
Organisations will often have different software systems for different processes in different departments. Customer complaints might be managed manually, using paper and filing cabinets. Change control might be managed with spreadsheets by the Quality department, and the Maintenance department might have their own system for managing scheduled maintenance. This works for awhile...until you need to push information from one system to another and they can’t/won’t communicate with each other. You are then faced with manually re-keying in information or hiring a consultant to build some software to extract data from one system and push it into another system. The Ibiqs inline quality management system (QMS) integrates all of this functionality into one system so that the information flows from one module to the next.
Advantages of the Ibiqs SharePoint quality management system
Quick to deploy
SharePoint has powerful workflows built in and our Ibiqs online quality management system (QMS) uses these to create an online system that is quick and cost effective to setup. The Ibiqs modules are all pre-built and just need to be installed on your SharePoint system; configuring them to suit your processes is quick and easy.
All of your data and information is in one place. This saves time in hunting down documentation such as paper change control forms that have been circulated to many departments (....and gotten lost along the way). It also allows you to interrogate your data so you can see where bottlenecks are, and identify problem areas and problem products. This is difficult to do if your data is handwritten in forms and kept in spreadsheets on personal hard drives.
New templates are easy to implement
Think about what you’d need to do to roll out a new SOP template across your organisation (no, don’t, it’s too painful). With the Ibiqs online quality management system (QMS), you can change the template in one place and it rolls out across the organisation automatically. You’ll never have to see the crestfallen face of an engineer who has just handed you his new SOP to be told it was in the wrong template.
Access information from anywhere, anytime
If your workflows are often delayed by people being out of the office then having an Ibiqs online quality management system that can be accessed from any device (smart phone, tablet, PC) from anywhere will make life so much easier. Managers can review and approve forms and documents on their smart phones while waiting in airport lounges or in hotel rooms.
The Ibiqs online quality management system (QMS) is built on Microsoft SharePoint – software that many organisations already have or can get for very little additional cost. This reduces the upfront cost of implementing a new system.
Customisable and expandable
Forms, workflows and reports are easy customisable in SharePoint. You can also add functionality by installing various plugins that are available online. SharePoint can become your whole-of-company software system managing everything from quality documents to staff recruitment. Alternatively, you can pull data from existing systems into SharePoint for use in dashboards and reporting.
Frequently Asked Questions
Choosing an online quality management system is a big decision, a SharePoint QMS is probably a great choice for you, and we can appreciate that you’ve probably got a lot of questions. Here are the answers to the questions we are often asked. Contact us to talk in more detail and to ask further questions.
What kind of clients do you work with?
We specialise in SharePoint QMS installations for those companies who operate ISO 9001 2015 QMS systems. This includes manufacturers, logistics companies and retailers. Together with our partner, PharmOut, we are Australia’s leading company for online quality management systems in the highly regulated pharmaceutical, medical device and blood & tissue industries.
What is your turn around time?
Depending on the size and complexity of your organisation, we can have a SharePoint Quality Management System up and running within 3 months, depending on your existing infrastructure and if you have Office 365. For a small-medium company using our Ibiqs SharePoint QMS out of the box, you could have a web QMS up and running in as little as 4 weeks.
How secure is our data?
Our Ibiqs SharePoint QMS can be either installed in the cloud, running on highly secure servers located in a data centre in Australia or you can use your own server on your premises. In either situation, we have security experts who will setup security for your SharePoint QMS and provide guidance on how to keep your data secure.